Terms of Service

These Terms of Service (the "Terms") govern your use of Lumer AI LLC's ("Lumer", "we", "us") personal assistant service (the "Service"). By creating an account or using Lumer, you agree to these Terms. If you don't agree, please don't use the Service.

1. Accounts & Eligibility

1.1 Age Requirement

You must be at least 13 years old to use Lumer. If you're under 18, you represent that you have permission from a parent or guardian.

1.2 Account Security

You're responsible for keeping your account credentials secure and for all activity under your account. If you suspect unauthorized access, contact us immediately at hello@lumer.ai.

1.3 One Account Per Person

Please don't create multiple accounts to bypass our policies or abuse the Service.

2. What Lumer Does

Lumer is an AI-powered personal assistant that helps manage your mental load. With your permission, we connect to your email, calendar, and other apps to:

• Surface what matters from hundreds of messages
• Track deadlines, reminders, and time-sensitive actions
• Decode school newsletters and family updates
• Send proactive nudges so things don't slip through the cracks

Lumer processes your data to provide these features. By connecting your accounts, you authorize us to read and analyze the data necessary to help you. See our Privacy Policy for details.

3. Acceptable Use

You agree not to:

• Use Lumer for any illegal purpose or to violate any laws
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or technology
• Use automated systems (bots, scrapers) to access the Service beyond normal usage
• Interfere with, disrupt, or overload our servers or infrastructure
• Access another user's account without permission
• Upload or transmit malware, viruses, or harmful code
• Use Lumer to harass, abuse, threaten, or harm others

If we believe you've violated these rules, we may suspend or terminate your account.

4. Early Access Program

During early access, Lumer is provided free of charge. You understand and agree that:

• Features may change, break, or disappear as we develop the product
• Pricing will be introduced after early access ends (we'll give you at least 30 days' notice)
• Early access users may receive special pricing or benefits at launch
• We may invite users in batches and manage access as needed

5. AI-Generated Content & Limitations

IMPORTANT: Lumer uses AI models that can make mistakes. AI-generated summaries, reminders, and suggestions may be incomplete, inaccurate, or misleading. You should:

• Not rely on Lumer for professional advice (medical, legal, financial, safety-critical decisions)
• Verify important information before acting on it
• Keep access to your original data (email, calendar) — Lumer is a tool, not a replacement

You use Lumer's AI features at your own risk. We're not liable for decisions you make based on AI output.

6. Your Content & Our Rights

6.1 Your Content

You retain ownership of all data you connect to Lumer (emails, calendar events, etc.) and any content you create in the Service ("Your Content").

6.2 License to Us

To provide the Service, you grant us a limited license to access, process, and store Your Content. This license ends when you delete your account or disconnect a data source.

6.3 How We Use Your Data

We do NOT use your personal data (emails, calendar events, messages) to train AI models. Your connected data is only processed to provide Lumer's features to you. We may use aggregated, anonymized usage statistics to improve the Service, but this does not include your personal content.

6.4 Our Intellectual Property

Lumer owns all rights to the Service — the software, design, branding, AI models, and underlying technology. These Terms don't grant you any ownership rights to Lumer's intellectual property.

6.5 Your Feedback

If you provide feedback, suggestions, or feature requests, you grant us an unlimited, perpetual, royalty-free license to use them without compensation or attribution. We appreciate your input and it helps us improve Lumer.

7. Payment & Subscriptions

Currently, Lumer is free during early access. When we introduce paid plans:

• We'll notify you at least 30 days in advance
• You can choose to subscribe or stop using the Service
• Subscriptions will auto-renew unless you cancel
• Refund policies will be clearly stated at the time of purchase

8. Termination

8.1 By You

You can delete your account at any time from your settings. Your data will be permanently removed within 30 days (see our Privacy Policy).

8.2 By Us

We may suspend or terminate your account if you violate these Terms, abuse the Service, or if required by law. We'll provide notice when possible, but we reserve the right to terminate immediately in cases of serious violations.

8.3 Effect of Termination

When your account is terminated, you lose access to the Service immediately. Sections that by their nature should survive termination will remain in effect, including: Intellectual Property (Section 6.4), Your Feedback (Section 6.5), Disclaimers & Limitations of Liability (Section 9), Indemnification (Section 10), Governing Law & Disputes (Section 12), and Arbitration (Section 13).

9. Disclaimers & Limitations of Liability

9.1 NO WARRANTIES

LUMER IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We don't guarantee that the Service will be error-free, uninterrupted, secure, or meet your expectations. To the maximum extent permitted by law, we disclaim all warranties, express or implied.

9.2 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES arising from your use of the Service — including lost data, lost profits, or business interruption — even if we've been advised of the possibility.

In jurisdictions that don't allow these limitations, our liability is limited to the amount you paid us in the 12 months before the claim (which, during free early access, is $0).

10. Indemnification

You agree to defend, indemnify, and hold harmless Lumer and its employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of others.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you at least 30 days before they take effect — via email or a prominent notice in the Service.

Continued use after changes means you accept the updated Terms. If you don't agree, please stop using Lumer and delete your account.

12. Third-Party Services

Lumer integrates with third-party services like Gmail, Google Calendar, and other platforms ("Third-Party Services"). You understand that:

• We're not responsible if Third-Party Services fail, change their APIs, lose data, or become unavailable
• Your use of Third-Party Services is governed by their own terms and privacy policies
• We don't endorse or guarantee the reliability of any Third-Party Service
• If a Third-Party Service stops working with Lumer, we'll try to fix it but can't guarantee restoration

13. Arbitration & Dispute Resolution

13.1 Informal Resolution First

Before filing any claim, you agree to contact us at legal@lumer.ai and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

PLEASE READ THIS CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

If informal resolution fails, you and Lumer agree that any dispute will be resolved through binding arbitration rather than in court, except for small claims court actions (under $10,000) or disputes about intellectual property.

Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules, or if JAMS is unavailable, by the American Arbitration Association (AAA). The arbitration will take place in Illinois (or remotely by mutual agreement). You and Lumer each pay your own attorneys' fees unless the arbitrator awards them.

13.3 Class Action Waiver

YOU AND LUMER AGREE THAT DISPUTES MUST BE BROUGHT INDIVIDUALLY. You waive the right to participate in class actions, class arbitrations, or representative actions. The arbitrator cannot consolidate multiple people's claims.

13.4 Opt-Out Right

You can opt out of arbitration by emailing legal@lumer.ai within 30 days of creating your account with the subject "Arbitration Opt-Out" and your name and email address. If you opt out, you can still use Lumer, but disputes will be resolved in court under Section 14.

13.5 Severability

If the class action waiver is found unenforceable, the entire arbitration section is void and disputes will be resolved in court under Section 14.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law principles. If arbitration doesn't apply (due to opt-out or the arbitration clause being found invalid), any disputes will be resolved exclusively in the state or federal courts located in Illinois, and you consent to personal jurisdiction there.

15. Additional Terms

15.1 Children Under 13

If we discover that a user is under 13, we'll delete their account immediately. Parents who believe their child has created an account should contact us at hello@lumer.ai.

15.2 Security Incidents

In the event of a data breach or security incident affecting your personal information, we'll notify you as required by applicable law. See our Privacy Policy for details about how we protect your data.

15.3 Law Enforcement & Legal Requests

We may disclose your information in response to lawful requests from law enforcement, court orders, or to protect our rights, property, or safety, or that of others.

15.4 California Consumer Rights

If you're a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). See our Privacy Policy for details about your California rights.

15.5 Export Compliance

You agree not to access or use Lumer from any country or jurisdiction where it would be illegal or where we're prohibited from operating (including countries subject to U.S. sanctions). You represent that you're not on any government denied-party list.

15.6 Beta & Experimental Features

We may release beta or experimental features during early access. These features may not work as expected, may have bugs, and may be removed without notice. Use them at your own risk.

15.7 No Service Level Guarantees

During early access, we provide no uptime guarantees. We may take the Service offline for maintenance, updates, or testing at any time without advance notice.

16. Miscellaneous

• Entire Agreement. These Terms (plus our Privacy Policy) constitute the entire agreement between you and Lumer.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No Waiver. Our failure to enforce a right doesn't waive that right.
• Assignment. You can't transfer these Terms. We can assign them to a successor entity (e.g., in an acquisition).
• Force Majeure. We're not liable for delays or failures due to events beyond our reasonable control.

17. Contact Us

Questions, concerns, or legal inquiries? Reach us at:

Lumer AI LLC
Email: legal@lumer.ai
General inquiries: hello@lumer.ai